FAQs

Here are some frequently asked questions:

1. What is Zayaan?
   Zayaan is a UAE-based online store offering a variety of trending and essential products via dropshipping.

2. Where do you ship?
   We currently deliver across all regions in the UAE.

3. How much is delivery?
   Our standard delivery fee is AED 18 per order.

4. How long will it take to receive my order?
   Orders are usually delivered within 2–5 business days.

5. Can I track my order?
   Yes, you’ll receive tracking details once your order has been dispatched.

6. What payment methods are accepted?
   We accept Cash on Delivery and various secure online payment methods.

7. Do you offer Cash on Delivery?
   Yes, we offer COD service throughout the UAE.

8. Can I return an item?
   Yes, you can return eligible items within 3 days of delivery.

9. How do I request a return?
   Visit your account or use our contact form to request a return.

10. When will I receive my refund?
    Refunds are processed within 7–10 business days after the returned item is received and verified.

11. What if I received a damaged product?
    Please report it within 24 hours of delivery for a replacement or refund.

12. Do I need an account to order?
    No, you can check out as a guest — but we recommend creating an account for easier order tracking.

13. Are your products original?
    Yes, we carefully select and verify all our suppliers to ensure product quality.

14. Do you offer wholesale or bulk orders?
    Not currently, but we’re working on offering this service soon.

15. How can I stay updated on new products?
    Subscribe to our newsletter or follow us on social media to stay in the loop.